Privacy Policy

Last Updated: September 3, 2026

Los Acqua (“Los Acqua,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website or purchase our products.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your personal information.

By using the Los Acqua website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Los Acqua is an online fragrance retailer offering perfumes, body sprays, colognes, and related beauty and personal-care products.

For the purposes of applicable data-protection laws, [LEGAL BUSINESS NAME] is responsible for the processing of your personal information.

Contact:
Email: [INSERT PRIVACY/CONTACT EMAIL]
Phone: [INSERT PHONE NUMBER]
Address: [INSERT BUSINESS ADDRESS]

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Information You Provide Directly

When you create an account, place an order, contact us, subscribe to our communications, or otherwise interact with Los Acqua, we may collect:

Full name
Email address
Telephone number
Billing address
Delivery address
Account login information
Order and purchase history
Product preferences
Information you provide when contacting customer support
Information submitted through forms on our website

Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Where payments are processed by a third-party payment provider, Los Acqua does not ordinarily store your complete payment-card details on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Referring website or source
Website interactions
Approximate location derived from technical information
Other technical and usage information

This information helps us understand how visitors use our website, identify technical issues, improve website performance, and maintain website security.

4. Cookies and Similar Technologies

Los Acqua may use cookies and similar technologies to improve your experience on our website.

Cookies may be used to:

Keep items in your shopping cart;
Remember preferences;
Maintain account sessions;
Understand how visitors use our website;
Improve website functionality;
Measure the effectiveness of marketing campaigns; and
Provide relevant advertising where applicable.

Some cookies are essential for the website to function properly, while others are used for analytics, functionality, or marketing.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You can also manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

5. How We Use Your Information

We may use your personal information to:

Process and fulfil orders;
Deliver products to you;
Confirm and manage purchases;
Process payments through our payment providers;
Create and manage customer accounts;
Provide customer support;
Respond to enquiries and complaints;
Communicate with you about your orders;
Send transactional notifications;
Improve our website, products, and services;
Understand customer preferences and shopping behaviour;
Detect, investigate, and prevent fraud or other unlawful activity;
Maintain website security;
Comply with legal and regulatory obligations; and
Send promotional communications where you have provided the required consent or where otherwise permitted by law.

6. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about:

New fragrance arrivals;
Product launches;
Promotions and discounts;
Special offers;
Seasonal collections;
Events; and
Other Los Acqua updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, account, transactions, or other services you have requested.

7. How We Share Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Payment Providers

We may share relevant information with payment processors to securely process transactions.

Delivery and Logistics Providers

We may provide your name, telephone number, delivery address, and relevant order information to delivery partners so that your order can be delivered.

Website and Technology Providers

We may use third-party providers for website hosting, e-commerce functionality, analytics, security, email delivery, customer support, and other technical services.

Marketing and Analytics Providers

Where applicable and permitted by law, we may use third-party analytics and marketing platforms to understand website activity and measure marketing performance.

Legal and Regulatory Authorities

We may disclose personal information where required by law, regulation, court order, or a valid request from a government or regulatory authority.

We do not sell your personal information to third parties.

8. Third-Party Services

Some services used by the Los Acqua website may be operated by third parties.

These services may have their own privacy policies governing how they collect and process information.

Third-party services may include payment processors, delivery providers, website analytics services, email platforms, social-media tools, and advertising platforms.

We encourage you to review the privacy policies of relevant third-party services where appropriate.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without your authorisation.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Fulfilling orders and providing services;
Maintaining appropriate business and transaction records;
Resolving disputes and handling complaints;
Preventing fraud and misuse;
Meeting accounting, legal, tax, and regulatory obligations; and
Protecting our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise securely dispose of it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information in certain circumstances;
Object to or request restriction of certain processing activities;
Withdraw consent where processing is based on consent;
Request information about how your personal information is processed; and
Lodge a complaint with the relevant data-protection authority.

Some of these rights may be subject to legal or regulatory limitations.

To exercise a privacy right, contact us using the details provided in the Contact Us section below.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

13. International Data Transfers

Some of our service providers may process or store information outside Nigeria.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer and subsequent processing are carried out in accordance with applicable data-protection requirements.

14. Links to Other Websites

Our website may contain links to third-party websites, including social-media platforms, payment services, brand websites, and other external websites.

This Privacy Policy applies only to information collected by Los Acqua through our website and services.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

Los Acqua
Email: Email: Losacqua.la@gmail.com
Phone: +234 808 234 0343
Address: Duplex No 26b, Ebuluofor lake way cresent, Lekki palm city estate, Ajah

Website: losacqua.com