Terms & Conditions
Last Updated: September 3, 2026
Welcome to Los Acqua. These Terms & Conditions apply to your use of the Los Acqua website and to all purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Los Acqua
Los Acqua is an online fragrance retailer offering perfumes, body sprays, colognes, and other fragrance and beauty products.
Throughout these Terms & Conditions, “Los Acqua,” “we,” “us,” and “our” refer to Los Acqua, while “you” and “your” refer to the customer or visitor using our website.
2. Using Our Website
You agree to use the Los Acqua website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website, accounts, systems, or databases.
- Interfere with the operation or security of the website.
- Provide false, inaccurate, or misleading information when placing an order.
- Copy, reproduce, distribute, or commercially use our website content without our permission.
We reserve the right to restrict or terminate access to the website where these Terms & Conditions have been breached.
3. Products
We make reasonable efforts to ensure that all product information displayed on our website is accurate, including product names, descriptions, images, sizes, prices, and availability.
However, the appearance of a product or its packaging may vary slightly from the images shown on the website. Manufacturers may also update packaging, bottle designs, labels, or other product presentation without notice.
For fragrances, the way a scent smells can vary from person to person depending on skin chemistry, environment, application method, and other factors. Descriptions of fragrance notes and scent profiles are provided for guidance and should not be considered a guarantee of how a fragrance will smell on every individual.
4. Fragrance Authenticity
Los Acqua is committed to supplying genuine fragrance products.
Where applicable, products are sourced from authorised distributors, recognised suppliers, brands, or other legitimate supply channels.
Customers should not rely solely on packaging appearance to determine authenticity, as packaging and bottle designs may change between production periods.
If you have concerns about the authenticity or condition of a product received from us, please contact our customer service team with your order details before opening, using, or disposing of the product or its packaging.
5. Product Allergies and Skin Sensitivity
Fragrances and personal-care products may contain ingredients that can cause allergic reactions, irritation, or sensitivity in some individuals.
Customers are responsible for reviewing the ingredients, warnings, and other product information before use, particularly if they have known allergies or sensitivities.
If you are unsure whether a product is suitable for you, consult an appropriate healthcare professional before using it.
Los Acqua cannot guarantee that every fragrance or personal-care product will be suitable for every individual.
6. Product Availability
All products are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until your order is completed.
If a product becomes unavailable after an order has been placed, we may contact you to discuss an alternative or arrange a refund for the unavailable item.
7. Prices
All prices displayed on the website are in Nigerian Naira (₦) unless otherwise stated.
Prices may change from time to time without prior notice. However, price changes will not affect an order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred.
Delivery charges, where applicable, will be displayed during the checkout process.
We reserve the right to correct pricing errors and, where necessary, cancel an order affected by an obvious pricing error.
8. Placing an Order
When you place an order through our website, you are requesting to purchase the products selected at the prices displayed at the time of purchase.
After placing your order, you may receive an order confirmation acknowledging that we have received it.
An order is considered accepted when Los Acqua confirms the order for processing or fulfilment.
We reserve the right to cancel or refuse an order where:
- The product is unavailable.
- There is an obvious pricing or product-information error.
- We suspect fraudulent or unauthorised activity.
- The information provided is inaccurate or incomplete.
- Circumstances outside our reasonable control prevent us from fulfilling the order.
If payment has already been received for an order that we cancel, the applicable amount will be refunded.
9. Payment
We accept the payment methods displayed during checkout.
You agree to provide accurate billing and payment information when placing an order.
Payments may be processed through third-party payment providers. Such providers may have their own terms and privacy policies.
Your order will only be processed once payment has been successfully received or authorised.
10. Delivery
We currently deliver to [INSERT DELIVERY LOCATIONS].
Estimated delivery times and applicable delivery charges will be communicated or displayed during the ordering process.
Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, traffic, weather, public holidays, incorrect delivery information, or other circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address and contact information.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply.
11. Delivery Inspection
We recommend checking your order when it is delivered.
If you receive:
- The wrong product;
- A product that is damaged upon arrival;
- A missing item; or
- A product that is materially different from what you ordered,
please contact us as soon as possible with your order number and details of the issue.
We may request photographs or other information to help us investigate and resolve the issue.
12. Returns and Exchanges
Due to the nature of fragrances and personal-care products, returns and exchanges may be subject to specific conditions.
Unless otherwise stated in our Returns & Refund Policy, fragrance products must be unopened, unused, and in their original packaging to qualify for a return.
For hygiene and safety reasons, opened or used perfumes, body sprays, cosmetics, and other personal-care products may not be eligible for return unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer-protection rights.
Please review our Returns & Refund Policy before making a purchase.
Nothing in these Terms & Conditions affects any consumer rights that cannot legally be excluded.
13. Refunds
Where a refund has been approved, it will be processed using the applicable refund method.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
Where an order is cancelled because a product is unavailable or because of an error on our part, we will provide an appropriate refund in accordance with our refund policy and applicable law.
14. Promotions and Discounts
Los Acqua may occasionally offer promotional discounts, sales, voucher codes, bundles, gifts, or other special offers.
Unless otherwise stated:
- Promotions are subject to availability.
- Promotional codes may have expiry dates.
- Some promotions may apply only to selected products.
- Promotional offers may not be combined unless expressly stated.
- We reserve the right to withdraw or modify a promotion where permitted by law.
Specific terms attached to a promotion will apply in addition to these Terms & Conditions.
15. Gift Cards and Vouchers
Where gift cards or vouchers are offered, their use will be subject to the terms provided at the time of purchase or issuance.
[INSERT GIFT CARD TERMS IF LOS ACQUA OFFERS GIFT CARDS.]
16. Intellectual Property
All content on the Los Acqua website, including our logo, branding, photographs, product imagery, graphics, text, designs, videos, and page layouts, belongs to Los Acqua or is used with permission.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, publish, or commercially exploit our content without our prior written permission.
17. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment providers, delivery companies, social-media platforms, or other external services.
Los Acqua is not responsible for the content, availability, security, or privacy practices of third-party websites and services.
Your use of third-party services may be subject to their own terms and policies.
18. Privacy
When you use our website or place an order, we may collect personal information such as your name, contact details, delivery address, and order information.
Your personal information will be handled in accordance with our Privacy Policy and applicable data-protection laws.
Please review our Privacy Policy to understand how we collect, use, store, and protect your information.
19. Website Content and Availability
We aim to keep our website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
We reserve the right to update product information, website content, features, and services when necessary.
20. Limitation of Liability
To the extent permitted by applicable law, Los Acqua will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited.
21. Events Beyond Our Control
Los Acqua will not be responsible for delays or failure to fulfil an obligation where the circumstances are beyond our reasonable control.
This may include natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, power or telecommunications failures, civil disturbances, or significant disruptions affecting our suppliers or delivery partners.
Where possible, we will take reasonable steps to minimise the effect of such circumstances.
22. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after an updated version has been published constitutes acceptance of the revised Terms, subject to applicable law.
23. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
If you have a complaint or dispute, we encourage you to contact Los Acqua first so that we can attempt to resolve the matter directly.
Nothing in these Terms prevents you from exercising any rights or remedies available to you under applicable law.
24. Severability
If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.
25. Contact Us
If you have any questions about these Terms & Conditions, your order, or our products, please contact us:
Los Acqua
Email: Losacqua.la@gmail.com
Phone: +234 808 234 0343
Address: Duplex No 26b, Ebuluofor lake way cresent, Lekki palm city estate, Ajah
Website: losacqua.com
Last Updated: September 3, 2026